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Top Card Issuers Fail Customer Relations 101 in 1999

Jan. 04 2000 (CARD of the present days Vol. 14, No. 25 via COMTEX) -- Issuers

Suffer Now For Pricing Sins Of The Past

Perhaps the chiefly notable trend of 1999 is that of the frustrated

cardholders. Customer care could be the mostly important issue issuers

have faced this year, and will continue to face in the coming years
if
they do not make about changes in how they understand customer
relations.

The primary cause of cardholder frustration this year was unconditional tenures
Fees
have begun to have a far-reaching negative impact with ...

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