Card recently made knowns 04-16-2...
Card recently made knowns
04-16-2003
Card Issuers And Others May Benefit From Training Simulation Technology
ISSN: 08940797
Publication Date: 04-16-2003
Page: 1
Type: Periodical
Language: English
By Jeff Carpenter
Imagine yourself standing at the top of an Olympic-size ski jump over Your only knowledge of for what cause to make the jump arises from reading a few works attending some lectures, and standing in a classroom with a pair of skis in succession while a partner tells you what to do. Not self-same confidence-inspiring, is it?
Yet that's exactly the situation facing contact center agents each day. The training they're given is
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