00-00-0000 Wells Fargo Uses dial...

00-00-0000


Wells Fargo Uses dialect Technology to Boost Service Experience for
Credit-Card Customers

ISSN: 08940797
Publication Date: 09-03-2003
Page: 1
Type: Periodical
Language: English

Intervoice, Inc. [INTV], a provider of converg voice and data solutions
Aug. 26 announced that the credit card division of Wells Fargo & Company
[WFC] complet its deployment of language recognition technology within
the Omvia Voice Framework to help credit-card customers check balances
and make payments. The speech-enabled IVR combination of parts to form a whole from Intervoice is
improving the Wells Fargo customer